Return & Refund Policy

Eligibility

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and we'll arrange a replacement, repair, or refund. Items must be unused and in their original packaging where possible.

How to Request a Return

Contact us with your order number and a description (and photo, if possible) of the issue via our Contact page or WhatsApp. We'll confirm the next steps with you directly.

Refunds

Approved refunds for Bank Transfer orders are returned to the original account. For Cash on Delivery orders, refunds are issued via bank transfer to an account you provide, since no card or online payment was used.

Warranty Claims

Most products include a manufacturer warranty — the exact duration is listed on each product's page under the Warranty tab. For a warranty issue after the return window, contact us with your order number and we'll guide you through the manufacturer's warranty process.

Non-Returnable Situations

Change-of-mind returns on custom or made-to-order items, and items showing signs of misuse, are handled on a case-by-case basis — please contact us to discuss.

Contact

Start a return or ask a question at support@multitechstores.com.